Frequently Asked Questions
Please read our FAQ before sending us a message.
We really like you, you are probably one of us.
So, today we provide New Zealand FREE Shipping on all the orders.
Go to the Shop now and benefit of this promo.
All prices are in NZD – New Zealand Dollar.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information.
Notify us immediately via email at Support@NinjaShark.co.nz
If the address is wrong, we can correct this within a few hours.
No refund will be given after 12 hours of incorrect submission.
We love all of you, but we are currently focusing on our big family in Australia & New Zealand.
The innovations and deals we put in place are for Australian & New Zealand deliveries only.
If you really can’t live without some of our products, please email us at Support@NinjaShark.co.nz and we will find a way.
Since this is a special day, we want to provide you with all the options.
For all the online payments Ninja Shark uses the best and most secured Worldwide leaders in payments like:
Stripe – for all the credit cards
PayPal – for PayPal account and credit cards
We are as excited as you.
That’s why, for every order you successfully place on our website, we will provide you with an estimate and also a tracking number.
For more details, please check our delivery estimates dedicated page.
Absolutely! We are super crazy with protection.
We use SSL security to ensure all your personal information is encrypted.
We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.
First we will be super excited because we are a small family business and every order means A LOT.
After that we will run to pack all your goods and contact to schedule the pickup with our couriers.
Once we get the tracking number for your order, we will pickup the email and write you an update so you will know exactly where the package is and when it should be delivered.
Once delivered, we will hold our breath and wait for your feedback. Share a picture with your new products by tagging us on Instagram @NinjaSharkAU or send it on Facebook.
After all this, we will do a Hula Dance and go to bed.
Of course YES.
After you place your order, we will check the stock and once done you will get the confirmation email. All the details will be in it.
Should you need more details, please don’t hesitate to contact us.
I know…I know..but if you haven’t receive a reply yet, it means we are lost somewhere in the warehouse or we are actually under water…
Once we get signal under water…We aim to respond to all E-mails within 24-48 hours.
Sometimes, during holidays we will go in the water to enjoy the wonderful Ninja Shark products ourselves.
That means our server went for a dive…or something…sorry about that…
If you haven’t received your order confirmation within 24 hours please contact us and we will look into this.
Absolutely! This is what we do, day and night…we breath Ninja Shark and we absolutely love our products…
If you do not like the product or find damages to the product, contact us immediately!
We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!