PO BOX 1430, Cronulla, Sydney, 2230, NSW, AustraliaWe’re open NOW for You
Contact Ninja Shark
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Ninja Shark Online Shop?
We really like you, you are probably one of us. So, today we provide New Zealand wide FREE Shipping on all the orders. Go to the Shop now and benefit of this promo.
I have entered an incorrect address!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at Support@NinjaShark.co.nz If the address is wrong, we can correct this within a few hours. No refund will be given after 12 hours of incorrect submission.
Do you ship Internationally?
We love all of you, but we are currently focusing on our big family in Australia and New Zealand The innovations and deals we put in place are for Australian & New Zealand deliveries only for now. If you really can’t live without some of our products, please email us at Support@NinjaShark.co.nz and we will find a way.
Which payment methods are accepted?
Since this is a special day, we want to provide you with all the options. For all the online payments Ninja Shark uses the best and most secured Worldwide leaders in payments like: Stripe – for all the credit cards PayPal – for PayPal account and credit cards
How long will delivery take?
We are as excited as you. That’s why, for every order you successfully place on our website, we will provide you with an estimate and also a tracking number. For more details, please check our delivery estimates dedicated page.
How secure is shopping on Ninja Shark? Is my data protected?
Absolutely! We are super crazy with protection. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.
What exactly happens after ordering?
First we will be super excited because we are a small family business and every order means A LOT. After that we will run to pack all your goods and contact to schedule the pickup with our couriers. Once we get the tracking number for your order, we will pickup the email and write you an update so you will know exactly where the package is and when it should be delivered. Once delivered, we will hold our breath and wait for your feedback. Share a picture with your new products by tagging us on Instagram @NinjaSharkAU or send it on Facebook. After all this, we will do a Hula Dance and go to bed.
Do I receive an invoice for my order?
Of course YES. You will get an instant order confirmation and you will have all the details in it. Should you need more details, please don’t hesitate to contact us.
I emailed your customer service team. When should I expect a response?
I know…I know..but if you haven’t receive a reply yet, it means we are lost somewhere in the warehouse or we are actually under water… Once we get signal under water…We aim to respond to all E-mails within 24-48 hours. Sometimes, during holidays we will go in the water to enjoy the wonderful Ninja Shark products ourselves.
I have not received my order confirmation, what should I do?
That means our server went for a dive…or something…sorry about that… If you haven’t received your order confirmation within 24 hours please contact us and we will look into this.
Does Ninja Shark provide a quality guarantee for all the products being sold?
Absolutely! This is what we do, day and night…we breath Ninja Shark and we absolutely love our products… If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!
Send us an email
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Thank you!